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Non Nav Pages > Subscriber Center > Billing Information Billing Information

Billing Questions

If you have questions about your IN.gov invoice, visit the online Billing Summary for your itemized account activity and charges or contact IN.gov Customer Service at:

317.233.2010

Toll free 1.888.4IN.eGOV (1.888.446.3468)

customerservice@www.IN.gov

Minimum Monthly Invoicing Fee

There is a $15 minimum fee for customers who choose to pay for their IN.gov services by mailed invoice. To easily avoid this monthly fee, a credit card, debit card or direct debit can be set up with IN.gov to pay for monthly services. General ledger accounts cannot be accepted.

Subscribers who pay by credit card, debit card or direct debit are charged only the actual amount of their monthly activity.

Visa or MasterCard credit cards are accepted. Debit cards may be used only if the card contains the Visa or MasterCard logo.

Contact the IN.gov Customer Service to switch payment methods.
317.233.2010
Toll free 1.888.4IN.eGOV (1.888.446.3468)
customerservice@www.IN.gov

Remittance

Payments sent by mail need to be addressed to the PO Box address listed on the monthly invoice. Please remember to include your remittance stub with your check and write your account number on the check.

If sending in a remittance for multiple accounts, please notate the account numbers with the amount remitted for the appropriate account. For example:

Acct#888888 $15
Acct#123456 $40

Your assistance is greatly appreciated.

Monthly Account Agreement Cancellation Policy

IN.gov subscriptions can be cancelled after we receive written notice of the cancellation. The monthly account agreement may be cancelled by Customer with at least 30 days notice in writing to IN.gov in advance of the agreement's anniversary date or renewal date. If cancellation occurs after the anniversary/renewal date the annual fee will be billed. If you would like to cancel your company's monthly account agreement, you will need to mail or fax us a completed cancellation form.

Contact/Administrator Change Policy

All requests to change a subscription contact person or administrator must be provided to IN.gov in writing. Please fax or mail us the following information on your company's letterhead:

  • The name of the current administrator
  • The status of the current administrator (i.e. no longer employed at company, promoted, etc.)
  • The name and phone number of the new account administrator
  • The name of the business
  • The Account Number or Username